1. Agreement to Terms
By accessing or using the Prime Door 18 website (“Website”) and services, you agree to be bound by these Terms of Service (“Terms”).
If you do not agree to these Terms, please do not use our Website or services.
2. Services Provided
Prime Door 18 provides residential and commercial garage door services, including but not limited to:
Garage door repair
Spring repair and replacement
Garage door opener repair and installation
New garage door installation
Maintenance services
Emergency repair services
All services are subject to availability and service area coverage.
3. Estimates and Pricing
Estimates provided via phone, website, or email are preliminary.
Final pricing may vary based on on-site inspection.
Additional repairs discovered during service may require approval before proceeding.
All prices are subject to applicable taxes.
We aim to provide transparent, upfront pricing before beginning work.
4. Scheduling and Cancellations
Appointments are scheduled based on availability.
Customers must provide accurate contact and address information.
If you need to cancel or reschedule, please notify us as soon as possible.
We reserve the right to reschedule appointments due to weather, safety concerns, or unforeseen circumstances.
5. Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing.
We may accept:
Credit/debit cards
Cash
Other approved payment methods
Failure to make payment may result in additional collection actions as permitted by law.
6. Customer Responsibilities
You agree to:
Provide safe and reasonable access to the service location
Ensure the work area is clear of obstructions
Disclose known issues related to the garage door system
Keep children and pets away from the work area
We reserve the right to refuse service if conditions are unsafe.
7. Warranties
A. Parts Warranty
Manufacturer warranties may apply to parts installed.
B. Labor Warranty
Prime Door 18 may provide a limited workmanship warranty. Warranty details will be provided at the time of service.
Warranty does not cover:
Misuse or abuse
Normal wear and tear
Damage caused by third parties
Acts of nature
8. Limitation of Liability
To the maximum extent permitted by law:
Prime Door 18 shall not be liable for indirect, incidental, special, or consequential damages arising out of or related to the use of our services or Website.
Our total liability shall not exceed the amount paid for the specific service provided.
9. Emergency Services Disclaimer
Emergency service availability is not guaranteed.
Response times may vary depending on technician availability, traffic, weather, and service demand.
10. Website Use
You agree not to:
Use the Website for unlawful purposes
Attempt to gain unauthorized access to the Website
Disrupt or interfere with Website functionality
Submit false or misleading information
We reserve the right to restrict or terminate Website access if misuse occurs.
11. Intellectual Property
All Website content, including:
Logos
Text
Images
Graphics
Design elements
are the property of Prime Door 18 and may not be copied, reproduced, or distributed without written permission.
12. SMS & Communication Consent
By submitting your information through our Website or contacting us, you consent to receive:
Calls
Text messages
Emails
related to your service request.
Message and data rates may apply.
You may opt out of text communications by replying STOP.
We do not sell your contact information to third parties.
13. Indemnification
You agree to indemnify and hold harmless Prime Door 18, its employees, contractors, and affiliates from any claims, damages, or liabilities arising from:
Your misuse of our services
Your violation of these Terms
Unsafe conditions at your property
14. Governing Law
These Terms shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles.
Any disputes shall be resolved in the courts located in [Insert County/State].
15. Changes to Terms
We may update these Terms at any time.
Changes will be posted on this page with a revised effective date.
Continued use of our Website or services constitutes acceptance of updated Terms.